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FREE SHIPPING | CASH ON DELIVERY | HASSLE-FREE SIZE EXCHANGE *

Return, Replacement and Refund

Can I cancel my order? Are there any cancelation charges?

You can cancel your order anytime before delivery by emailing us your ‘Order Number’ and ‘Reason for Cancellation’ at customer.care@skoodo.in.

We levy no cancellation charges, but we do end up incurring shipping charges if your cancellation request comes in after we have dispatched your order. We hence request you to mail in any cancellation requests at the earliest. We are grateful for your understanding and support.

Your refund will be processed through your original method of payment within 2 days of receiving the cancellation request. The amount will reflect in your account depending on your card issuer/bank's policies.

Please note that products sold under COMBO WITH PERSONALISED STAMP are NOT CANCELLABLE / NOT REFUNDABLE under any circumstance.

Can I return a product after purchase?

We always produce, pack and ship our products with extreme care to ensure that products that reach you are fully satisfactory .
If, for any of the specific reasons below, you feel dissatisfied with your order, we can process your exchange. We do not process refunds.

What are the reasons for which I can exchange my product?

We accept exchange requests : ONLY for the following reasons:

1 ) Incorrect size

PLEASE NOTE: We provide a free size consultation for all our orders before dispatch to minimise any size related exchanges, in these times.

Our Sizing Team will attempt to help you select the right size over call and whatsapp before dispatching your order. In case you have not responded to our sizing calls OR insisted on choosing a size other than the one suggested by our Sizing Expert, any exchange requested by you will be charged at INR 150.
However, if there is a sizing error in spite of ordering as per the Sizing Expert’s advice, the exchange request will be processed free of cost.

(PS: Availing a “FREE SIZE CONSULTATION” is super easy at any stage of your buying journey! Just click on the link below to drop us a message on Whatsapp and we will get back to you. https://wa.me/917428029537?text=FSC)

2) Wrong product delivered 3) Damaged product delivered – physical damage/ tampered product or packaging 4) Incomplete order – missing products

How do I log in my exchange request? Is there a time limit?

In case you have received a damaged or missing product, we request you to email us the details at customer.care@skoodo.in, within 24 hours of the date of delivery; for us to swing into immediate action with our delivery partners. Please share the details as below:

* Order number:

* Issue: Damaged OR Missing item details

* Photo of received product:

In case you have received a wrong product or an incorrect size, we request you to email us the details at customer.care@skoodo.in, within 7 calendar days of the date of delivery. Please share the complete details as below for us to expedite action:

* Order number:

* Reason for Exchange: Incorrect size OR Wrong Product

* Photo of received product:

* Size of received product:

* Desired Product size (if change in size):

Please make sure that you keep the product you have received in unused condition, in the original box with the tags on.

Once we receive the complete details, we will take 2 working days to review and initiate action and will keep you updated over email.

The complete exchange process may take upto 7 - 15 days.

(PS: Early reporting of any issue helps us get the right product to you at the earliest and also helps us get our inventory back. We are grateful for your understanding and support in making this possible.)

Under what conditions will the exchange request NOT be accepted?

To be eligible for an exchange request, make sure that you keep the product you have received in unused condition, in the original box with the tags on. We do not accept exchange requests in case of any of the issues below:

* Product is used, worn or dirty

* Original packaging (box and tags) is missing

* Exchange request is reported after 7 calendar days from the date of delivery

* Product is not bought from www.skoodoplay.com

Are there any charges for exchange requests?

1) Any exchange requests that are due to damaged OR missing OR wrong product delivery are NOT chargeable.

2) In case of any incorrect size related exchange requests:

PLEASE NOTE: We provide a free size consultation for all our orders before dispatch to minimise any size related exchanges, in these times.

Our Sizing Team will attempt to help you select the right size over call and whatsapp before dispatching your order. In case you have not responded to our sizing calls OR insisted on choosing a size other than the one suggested by our Sizing Expert, any exchange requested by you will be charged at INR 150.

However, if there is a sizing error in spite of ordering as per the Sizing Expert's advice, the exchange request will be processed free of cost.

(PS: Availing a "FREE SIZE CONSULTATION" is super easy at any stage of your buying journey!

Just click on the link below to drop us a message on Whatsapp and we will get back to you.

https://wa.me/917428029537?text=FSC) When can I expect my exchange product to be delivered? We request you to share the complete details for us to expedite your exchange request:

* Order number:

* Reason for Exchange: Incorrect size OR Wrong Product

* Photo of received product:

* Size of received product:

* Desired Product size (if change in size):

Once we receive the complete details, we will take 2 working days to review and initiate action and will keep you updated over email. Our reverse pickup service will pick up the unused product with the original packaging and tags from you within the next 7-10 working days. Once we receive the returned shipment, we will inspect the product and notify the status to you over email.

We reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete or not in original packaging. If the return is approved, we will initiate the replacement process and keep you updated over email.

The complete exchange process may take upto 7 - 15 days.

In case I do not want a replacement, how will my refund be processed? When can I expect my refund?

We accept complete refund requests ONLY for manufacturing defects. Once your request is received, our company representatives may have several calls with you (including requests for videos and photographs) to understand the defects. After due assessment, if the request is accepted, we will notify you over email.

Once the request is accepted, all you need to do is re-pack the product in any box or bag and seal it well. The same will be collected from your address by our delivery partner, within 7-10 working days. Please note, we will initiate the refund request once the product has been received and inspected at our warehouse. The refund will be processed through your original method of payment within 2 days of receiving the product at our warehouse. The amount will reflect in your account depending on your card issuer/bank's policies.

PS: Our shoes go through a rigorous quality testing both at the factory and before shipping out to our most treasured young users. We take any manufacturing defects very seriously and hence need to collect the defective product back in order to take the necessary corrective action at the back end.

I have bought the product under STAMP COMBO. Can I exchange my product?

Please note that for products sold under COMBO WITH PERSONALISED STAMP, the exchange will be processed only for the SHOE as per the policies above. Under no circumstances will a refund or exchange be processed for the stamp.

In exceptional circumstances, where we accept a refund for the shoe sold under COMBO due to manufacturing defects in the shoe, we will refund the amount after deducting INR 300 as the price for the stamp.

Thank you for shopping at skoodoplay!

If you are not entirely satisfied with your purchase, we're here to help. Please call us at+91 7428029537 or write to us at customer.care@skoodo.in.

Please note we are available Mon-Fri from 10am to 6pm (except on Public holidays)

What our customers say

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